Refunds & Returns
If for any reason you are not happy with the items you have purchased from Strada Chic online then you can return it for a FULL refund. Provided you have the original tax invoice, and items are returned in a saleable condition within 7 days of purchase. The original tax invoice is the online dispatch note, which you would have received via e-mail. Should you choose to return the purchased item then it will remain the client’s responsibility to return all items via courier or via postage. Strada Chic online will not be held liable for collecting items clients wish to be exchanged or returned. Please use the email address – firstname.lastname@example.org
We guarantee that your order will arrive at your door in perfect condition and will be what you ordered. If your order arrives damaged or is not what you ordered you have a 48 hour window period to contact us to arrange a return. If you contact us after the 48 hour window period you will not be able to return the product unless it is an incorrect item that was delivered. Be advised using or opening an item may void this returns policy.
Once your order is confirmed, you will be notified via email. All clients must allow for items to be delivered to them within 1-2 weeks as items still have to be manufactured. Once items are dispatched, clients will be notified with a tracking number.
Is it safe to use my credit card online?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
I don’t have a credit card, or don’t want to use my credit card for online purchases, what can I do?
We accept EFT and direct bank deposit as valid forms of payment. We do not accept cheques.
Please note however, you need to place an order with us through our website first. This will let us give you an order number to use as a reference on your transaction.
Our banking details are:
Bank: Standard Bank
Acc Type: Cheque Account
Account number: 272 092 193
Branch Code: 051 001
Can you tell me on which day exactly I will receive my item?
Unfortunately we cannot give you an exact delivery date. This is due to items often being held up in customs, a factor which we have no control over. We do promise to get your item to you as soon as it has cleared customs.
What guarantee do I have that you are going to delivery my order?
We offer a 100% guarantee we will deliver your order to you. If for some reason you don’t receive your order, we will replace it at our cost.
Use Of Site
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. Deep-linking, embedding or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. Once payment has been made you may not cancel the order. If you would like to cancel your order you must request a refund from the call centre. Please note that you will be liable for 35% restocking fee and the shipping cost to send the item back to the USA. If you have any queries please contact us before making any purchase for any service through this website. We are not responsible for delayed deliveries caused by any problems which may arise due to the importation of goods. This includes, but is not limited to, USA suppliers delaying orders, customs detaining shipments, acts of God, SARS inspections, customs inspections, Port Health inspections or flight delays. This means that if an order is delayed, the customer is not entitled to a refund. Delivery estimates are only estimates. Refunds will be made at the discretion of the company. After 45 working days from payment date refunds will be considered. Please do not purchase if you do not agree to these conditions. Further to this, if delivery is made and you are not available at the address and/or your phone number is not working – resulting in the shipment been returned to Strada Chic – the customer will be liable for shipping costs due to non delivery.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Strada Chic or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of StradaChic.com and protected by international copyright laws. All software used on this site is the property of StradaChic.com or its software suppliers and protected international copyright laws.